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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) : ITIL-DSV

考試編碼: ITIL-DSV

考試名稱: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

更新時間: 2026-07-15

問題數量: 82 題

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關於ITIL ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)考古題

ITIL ITIL-DSV 考試大綱：

主題	簡介
主題 1	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
主題 2	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
主題 3	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
主題 4	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
主題 5	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
主題 6	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
主題 7	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

參考：https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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ITIL-DSV 相關考試: ITIL-4-Transition-German - ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version); ITIL-4-Specialist-Create-Deliver-and-Support-JPN - ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版); ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Specialist: Create, Deliver and SupportExam; ITIL-4-Transition-JPN - ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版); ITIL-DSV-JPN - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)

相關認證: ITIL 4; ITIL Practitioner Certification; ITIL Foundation Level; ITIL Foundation Certification; ITIL 4 Managing Professional

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) : ITIL-DSV

關於ITIL ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)考古題

ITIL ITIL-DSV 考試大綱：

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