Salesforce Certified Platform Strategy Designer : Plat-UX-102

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Salesforce Plat-UX-102 考試大綱主題:

最新的 Salesforce Strategy Designer Plat-UX-102 免費考試真題：

1. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A) Service Mapping
B) Ecosystem Mapping
C) Journey Mapping

2. A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

A) Gather, Envision, Plan
B) Define, Design, Deploy
C) Hypothesize, Empathize, Optimize

3. A strategy designer creates a bridge from the project vision to product development through prioritization.
Which factor should be considered to minimize cost and maximize value?

A) Usability
B) Velocity
C) Effort

4. A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

A) Brainstorm
B) Team agreement
C) Consequence Scanning workshop

5. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) Unify platforms and centralize support operations to save customers time and reduce business
B) As a user, I want to see trending support resources upon the first login to customer support so I
C) How might we save our existing customers time by preemptively serving the info they need to

問題與答案：